The Garrison Partners Promise
Every company under the Garrison Partners umbrella works to one standard, and we call it The Garrison Standard. Here’s what it means in plain terms: we arrive inside the window we gave you. We put the price in writing before any work starts. We do the job by the book, the first time. We leave your site clean and squared away. Then we back the work in writing for a full year. If anything we touched fails inside those 365 days, we come back and make it right at no charge. That’s the whole promise. No fine print surprises, no chasing anyone down.
What the Promise Means for You
You’ve probably dealt with the other kind of contractor. The one who gives you a four-hour window and shows up at hour five. The one who quotes a number over the phone and a different number at your door. The one who finishes the job, takes the check, and stops answering the phone. The Garrison Standard exists because that experience is broken, and homeowners deserve better. Here’s what we commit to on every job, across every brand in the family:
- We show up inside the window we gave you. Not “sometime today.” Not “we’ll call when we’re close.” A real arrival window, and we hold it.
- The price is in writing before any work starts. You see the number, you agree to the number, and that’s the number you pay. No price that creeps up once the work begins.
- The job is done by the book. Our owners come from military and first-responder backgrounds. That discipline carries into how we install, repair, and inspect. We do it right the first time.
- We leave the site clean. No debris, no scraps, no “we’ll come back for that later.” When we pull out of your driveway, the job is finished and your home is squared away.
- The work is guaranteed in writing for 365 days. If something we did fails inside that year, we return and fix it. No charge, no argument.
One Standard, Every Brand
Garrison Partners is a family of twelve home-service companies, and every one of them is independently owned and operated. Each one is a local business in its own community, with its own name on the truck and its own people answering the phone. But they all agreed to the same thing: The Garrison Standard. That means the brand you hire isn’t a gamble. The garage door company, the plumbing company, the electrical company, the roofing company – whichever one you call, the promise is identical. Same arrival discipline. Same written price before work begins. Same clean site when they leave. Same 365-day written guarantee. You don’t have to wonder whether one brand is “the good one” and another is “the cheap one.” We don’t build the family that way.
The name Garrison says it plainly. A garrison is the unit stationed to protect a place and keep it ready around the clock. That’s who we are: a team that shows up, holds the line, and leaves your home better than we found it. Every company earned its place in this family by operating that way before they ever joined it. The Standard didn’t change them. It describes them.
Why We Put It in Writing
Talk is cheap. Homeowners have heard “trust me” too many times from too many companies that didn’t follow through. So we don’t ask you to trust us on faith. We put the promise in writing, on every job, for every brand. The Garrison Standard is stamped on the work we do and the paperwork we leave behind. It covers the arrival window, the price, the workmanship, the cleanup, and the full year of protection after we’re gone. If we fail on any part of it, you have the guarantee in your hand, not just a memory of a phone conversation.
Our owners spent years in roles where showing up late or doing the job wrong wasn’t an option. They built their companies the same way. Founed in 2010, Garrison Partners exists to gather those companies under one roof and hold them to one bar. That bar doesn’t move based on the brand, the city, or the day of the week.
What We Ask of You
Nothing complicated. Read the promise. Hold us to it. If a Garrison company ever falls short of The Garrison Standard, tell them. Tell us. But we’ve built the whole family around the idea that you shouldn’t have to hold anyone to anything, because the standard is the standard. That’s why the guarantee says what it says: show up inside the window, price in writing first, work done right, site left clean, and a full year of backup. Simple to understand. Hard to fake. That’s the point.
For the complete written terms of the guarantee, including what’s covered and how a claim works, visit our Promise Terms page. Everything is laid out there in plain language, the same way we’d explain it at your kitchen table.
Written by the team at Garrison Partners, holding every company in the family to The Garrison Standard since 2010.